Terms and conditions of the service
1. Price of the transport services
1.1 The price includes the rent of the vehicle, the work of the driver, consumptions (fuels, lubricants, antifreeze and so on), motorway tolls and insurance for third parties.
1.2 Unless differently specified, the prices do not include:
– costs for meals and overnight stays of the drivers;
– parking, ZTL costs, checkpoints, city entering fees, ferries, tunnel, toll rates, bridges rates and similar expenses;
– eventual changes of itinerary or times that entail for the Supplier higher costs compared to the ones specified at the time of the booking.
1.3 In relation to point 1.2, the Supplier will communicate to the Client in advance all the expenses he is aware of. Some of the costs are established by city governments and can be subjected to periodic changes which are not always predictable.
2. Service plan
2.1 The trip itinerary is established according to the choice that the company providing the service finds to be less expensive and safer for both parts.
2.2 The plan is defined between the parties at the time of the quote.
2.3 Eventual changes of plans need to be communicated and authorized by the company. The variation will be annotated by the driver in the travel paperwork.
3. Place of departure (pick-up)
3.1 The client needs to make sure that the place of departure allows easy loading and unloading of passengers. In the case the vehicle is not able to reach the requested pick-up point, the Supplier will be able to modify the address of departure requested by the Client with an address in its proximity.
4. List of the names of the passengers that will take part to the trip
4.1 The client has to prepare a list of the names of the passengers that will take part to the trip and has to be ready to exhibit it or provide a copy in case it is requested by authorities or by the Supplier of the service.
5. Phone number of the driver
5.1 The phone number of the driver will be communicated to the client the day before the trip not before 19.00.
6. Exclusion of liability of the Supplier
6.1 The supplier cannot be hold responsible for any kind of damage the Client experiences for reasons of force majeure.
6.2 Likewise, the Supplier cannot be hold responsible and will not provide any reimbursement in case the trip is interrupted or delayed for reasons of force majeure. In case of mechanical failure, the Supplier will provide a substitutive service and will cover all the relative costs.
6.3 Reasons of force majeure include and are not limited to:
– change of the planned itinerary due to road closure in case of bad weather, pass or road closure due to snow, to sports events, strikes, obstacles, danger situations or any problem independent from our will;
– impossibility of continuing the journey due to unpredictable events, checkpoints, strikes, work interruptions, terroristic acts, natural or nuclear disasters, fires, severe weather conditions, unpredictable transport problems, closure or congestions of ports and airports, accidents along the itinerary, unpredictable traffic, technical problems or local agitations;
– technical problems or breakdown of the rented vehicle during the journey, except in cases of malice or severe misconduct by the Supplier. In the case of failures, technical problems or necessity to interrupt the transfer due to breakdown, the Supplier will provide a substitute service to allow the Client to reach his final destination, and will do his best not to interrupt the service and to provide the lowest discomfort to passengers. The costs of the substitute service will be paid by the Supplier.
6.5 The client has the responsibility of planning his journey to ensure enough time to guarantee connections. The Supplier will not be able to substitute connections with other transport services that are not provided by the Supplier.
The Supplier will not be responsible for missed connections with transport services provided by other transport agencies by land, sea, air or train, no matter the nature of the problem that caused the delay.
7.1 In case of necessity, the Supplier will be able to subcontract the requested service to qualified and reliable suppliers, in accordance with its System of management for quality.
8. Disclosure obligation for the Client for “High risk travels”
8.1 The Client must inform the Supplier before the planned date of departure (at least 14 days before) regarding so-called “high risk travels”. This definition includes travels with potential risks during the itinerary, such as: football games, derby, strikes – and cases in which the presence of authorities can be expected.
8.2 In the case of high-risk travels, the Supplier has the faculty of canceling the trip booked by the Client or to recess from the contract. In the case the recess / annulment is made by the Supplier, the client will be informed 14 days before the date of departure.
8.3 In case the Client does not communicate that the contract involves a high-risk travel according to the provided definition, the Supplier reserves the right (before or during the trip) to cancel or interrupt the trip. The client will not be reimbursed, except in the case of malice of serious malpractice by the Supplier. All the requests of the Client will be evaluated by the Supplier.
9. Costs for repairs, cleaning and damage requests
9.1 The client will be responsible for costs needed to repair eventual damages or for cleaning interventions for the vehicles or other property of the Supplier, in case the damages and the necessary cleaning interventions are above the normal use. (“Repair or cleaning”).
9.2 In case the Supplier signal the necessity to do repairs or cleaning interventions, the Client will have to reimburse the necessary costs.
9.3 As a passenger, the Client is responsible as regard to leaving the rental vehicle in the same conditions it was at the time of departure. The client accepts to be responsible of his acts and omissions, as well as of acts and omissions of any person who is granted access to the rental vehicle. In case the Supplier finds and provides proofs of damages (“Damage requests”), the Client accepts to pay the costs to replace the damaged property.
9.4 The client has to demonstrate that the damage was not caused by him or that the costs to repair the damage are lower to the ones requested by the Supplier.
10.1 Luggage will be accepted until the luggage compartments are at their full capacity. The Client is the only part responsible for luggage loading and unloading. The driver or the other members of the staff have no obligation to load or unload luggage.
10.2 In case the driver or other members of the staff will give assistance with the luggage, this has to be considered as a pure act of courtesy, but the client will still be the only part with luggage responsibility, except in cases of malice or serious malpractice. The luggage compartment will have to be opened and closed only by members of the staff (drivers).
10.3 The Supplier is not responsible for loss, theft or exchange of luggage. This still stands in case of accidents. The Supplier is not responsible for damages of luggage or their packaging caused by passengers. Moreover, the Supplier is not responsible for the loss, theft or damage of any valuable object such as money, jewels, precious metals, keys, sunglasses, glasses, electronic devices (laptops, iPad, tablets, MP3 players, smartphones, cameras), contact lens, prosthesis, medications, important documents and any frail object.
10.4 In case of loss of luggage or other objects, the Supplier will help to facilitate the eventual recovery. It will be responsibility of the Client to recover the objects or to pay eventual costs necessary to ship the objects to him.
11. Transport of domestic animals
11.1 The transport of domestic animals is not allowed. Only in case of agreement among the parts, it will be possible to take onboard animals with muzzle, leash and cage. The owner is the only person responsible for the animals, as well as for damages to the bus or to people caused by them, with immediate compensation of eventual costs.
12. Seats, seatbelts, stops in unauthorized places, infractions and sanctions
12.1 It is not possible to board passengers over the maximum number allowed, which is indicated on the vehicle documents.
12.2 All passenger must remain seated and wear the seatbelts until the engine has stopped.
12.3. Every passenger has to respect the prescriptions of the article 172 of the Codice della Strada modified by the d.lgs. 13 March 2006, n.150 in respect of the 2003/20/CE European directive) as regards to the obligation to use seatbelts and child restraint systems in vehicles. Therefore, the passenger has to fasten the seatbelt and will personally respond in case of non-compliance. In the case of minors, the accompanying person will be the one responsible. All the expenses due to eventual sanctions or infractions for which the passenger is responsible (for instance unfastened seatbelts or request of stops in unauthorized places) will be charged to the Client.
13. Passengers responsibility in case of international travels
13.1 In case of international itineraries, the passenger will be personally responsible to resects norms in terms of passports, visas, foreign currency, customs and health protection. The consequences due to non-compliance with these norms are responsibility of the passenger.
13.2 During international journeys, the passenger will have to take with him all identification documents needed to pass the border and to exhibit them, in case they are requested, to the driver and to other members of the staff.
13.3 Luggage must not be closed with a locket to make security controls easier. The passenger has to take with him only property exempt from custom taxes due to its typology and quantity.
14. Correspondence between the booked vehicle and the vehicle showed at the time of booking.
14.1 The Supplier is not able to guarantee a specific model of vehicle. Vehicles showed on the platform are for illustration purpose only and might be replaced with similar or superior models in case of necessity.
15.1 The vehicles are regularly insured in respect of law dispositions and the maximum coverage is different according to the booked vehicle. All of our vehicles are insured with a maximum coverage higher than the one imposed by the law.
16. General rules regarding driving and rest hours for the drivers
16.1 In order to avoid uncomfortable misunderstandings with the Clients and the passengers, please note that bus drivers have to respect some laws in terms of driving and rest hours.
16.2 In order to be able to address safety requirements, the transport service has to respect the 561/2006 European regulation, that allows a driving time equal to:
– a maximum of 9 hours of daily driving;
– a maximum of 10 hours of daily driving twice a week;
– a maximum of 56 hours of driving in a week (four days 9 hours and 2 days 10 hours);
– a maximum of 90 hours of driving in two weeks.
The daily hours of driving include the time necessary to reach the departure address indicated by the Client from the parking garage of the Supplier, as well as the times to take the bus back to the parking garage at the end of the service.
16.3 The driver must take a pause imposed by law every 4,5 hours of driving. This pause can either be:
– a single pause of 45 consecutive minutes after 4,5 hours of driving;
– two pauses of at least 15 and 30 minutes during the 4,5 hours of driving.
The second pause cannot be less than 30 minutes, even in case the first pause lasted longer than 15 minutes.
In case of necessity, the driver has the faculty to increase the number as well as the duration of the pauses.
16.4 The driver of the vehicle must rest for 11 consecutive hours in 24 hours, with possible exceptions for three days a week (even in this case, the rest must never be less than 9 consecutive hours).
16.5 The driver of the vehicle has the right to 24 consecutive hours of rest every 6 days of work. The regularly planned rest is 45 consecutive hours. In case the driver has had a lower number of hours (for instance 24 hours), the difference with relative bonus will have to be recovered during the three following weeks.
16.6 The daily maximum commitment of the driver is 13 hours.
The daily maximum commitment of the driver also includes the driving time necessary to reach the departure address indicated by the Client from the parking garage of the Supplier, as well as the driving time necessary to reach the parking garage at the end of the service.
16.7 In case two drivers will alternate to drive the vehicle, every 30 hours both have to be able to rest for 9 consecutive hours.
16.8 Not to be compliant to these rules leads to penalties on the driving license of the driver, as well as immobilization of the vehicle. Therefore, we ask you to be comprehensive in case the drivers might not be able to do or prolong a visit, especially if it was requested at the last minute, at night or if it involved a change of itinerary.
17. Pick-up waiting times and extra hours
17.1 In case of bookings of single transfers, the bus will wait the clients in the place of pick-up for a maximum of 20 minutes. After this time, the bus will have to be considered free and the service will be considered as provided. In such a case, no reimbursement will be due to the Client. In case the Client needs a longer waiting time, he will be able to communicate it not after 1 day (24 hours) before the service. In case the Supplier will be able to address the request, an amount of 50€ will be due for each
18. Passenger conduct
18.1 It is strictly forbidden to passengers:
– shouting, making noises and anything that can disturb the driver;
– smoking on board the rented vehicle; this prohibition also extends to electronic cigarettes;
– eating meals and / or food and alcohol on board;
-staying up along the corridor during the journey;
– obstructing the passage and climb areas;
– tampering with vehicle equipment;
– getting on board while drunk or under the influence of drugs.
Any behaviour that differs from the one described above will lead to non-application of the anticipated insurance.
18.2 The Supplier – by way of his delegated drivers – may refuse carriage to any person who is under the influence of alcohol or drugs or who constitutes a danger to the driver of the vehicle and to other passengers.
19. Tips for drivers
19.1 The price paid by the User to…..is intended to fully compensate the Supplier for the services or goods supplied.
19.2 It is not required to leave a tip to the driver of the vehicle; however, if you are satisfied with the service, a voluntary contribution is certainly welcomed.